INTERNAL · PARTNER TRAINING GUIDE · DO NOT POST

RECUP STATION PLAYBOOK

PHB Saujana launch · Recovery for runners. Not a juice bar. Every word a customer hears follows the Plain Language Mandate (SSOT: open it).

PHASE 1 · THE AWARENESS (SOCIAL MOVEMENT)

TOPIC"The Invisible Energy Leak."
THE HOOKA video of a Pistol Squat or Patterson Squat.
THE COPY"Can't do this squat after your run? Your body isn't recovering properly. Find out why in 60 seconds."
ACTIONRunner taps the link in bio → Recup Station: The Diagnostic (intake-ig.html) → gets a Grade, a member code, and a drink saved for them.

PHASE 2 · THE INTERCEPTION (ROADSIDE BOOTH)

Setup: Roadside "Check-In" table. 10 cups of The Flush already poured. Products in big jugs, no labels. Call it "the drink". Never say brand names, "shake" or "supplement" at the table.

"Did you do the online diagnostic?"
YES →iPad: tap "YES — I have my code". Search their code, phone or name. Their saved drink appears. Pour it → tap POUR CUP 1.
NO →iPad: tap "NO — check me in". Name → Region → Frequency → What hurts → Where to send the PDF. Pour the recommended drink → POUR CUP 1.
I'M BACK →iPad: tap "I'M BACK". Find them → POUR CUP N. Ask the one question on screen. Tell them what they just unlocked.

Queue too long? Point people at the QR stand. They check in on their own phone and show their code at the table.

IF THEY DON'T WANT TO GIVE A PHONE NUMBER

"No problem. Pick 'Just show me the QR'. Scan it and the Repair Manual opens on your phone. Keep your code; that's your card."

Other options on the screen: Email (sent automatically), Instagram DM, or they message us on WhatsApp by scanning the QR. Every path still gets the 10% and the PDF. Never push.

PDF DELIVERY

THEY CHOSEWHAT HAPPENS
WhatsAppTap SEND PDF ON WHATSAPP on the iPad (or WA ↗ on the terminal). The message with their manual link is pre-written. Press send.
EmailSent automatically by the Google Sheet the moment they check in.
Instagram DMDM them the manual link from @recup.stn after the event (terminal lists the handles).
No contactThey scan the QR on the iPad screen. Nothing to send.

RUNNER PROTOCOLS · THE KNOWLEDGE PART

A · PRE-RUN NOT LAUNCHED · CUP 2 REWARD

THE NITRIC PRIME

GOAL

Open the blood vessels. More oxygen = less fatigue.

PROTOCOL

1 serving of Nitric Oxide + Electrolytes, 15 mins before flag-off.

7-YEAR-OLD EXPLANATION

"This opens your body's pipes so energy flows faster."

B · DURING-RUN LIVE

THE ELECTROLYTE BALANCE

GOAL

Stay hydrated. Don't wait until you're thirsty.

PROTOCOL

Sip electrolytes every 2km to prevent cramping. → THE FLOW

7-YEAR-OLD EXPLANATION

"Sweat takes salt out of you. This puts it back so your muscles don't get stuck."

C · POST-RUN LIVE

THE METABOLIC WINDOW

GOAL

Stop muscle breakdown and repair cells.

PROTOCOL

1. Immediate: Protein + Collagen → THE BUILD
2. Antioxidant: Acai (mop up "exercise rust")
3. The Night Shift: before bed, heart recovery

7-YEAR-OLD EXPLANATION

"Running makes tiny scratches in your muscles. This gives your body the bricks to fix them."

WHAT'S IN THE JUGS (STAFF ONLY)

ON THE MENUWHAT'S INSIDEPRICE
THE FLUSH · check-in cupCR7 + Aloe
THE FLOW · during-runJug (10 cups): 2.5 scoops Niteworks + 10 Collagen + 10 Electrolyte in 1000 ml water.
Pour: 100 ml into the 8oz cup, fill the rest with ice. Dilutes as it melts; easy to carry on the run.
THE BUILD · post-runBlender (3 cups): 2 scoops RS Pro (Rebuild Strength) + PB/Caramel in ~800 ml water.
Pour: split evenly into 3 cups. Only 3 ice cubes.
ACAI ANTIOXIDANT · add-onAcai berryTBC
THE NIGHT SHIFT · take-homeNiteworks, before bedTBC
NITRIC PRIME · lockedNitric Oxide + ElectrolytesCup 2 members

THE ASCENSION MODEL · WHAT TO SAY AT EACH CUP

STEPACTIONBENEFIT / INCENTIVEDATA POINT (THE IPAD ASKS)

RECUP.STN HQ · "WANT A PLAN BUILT AROUND YOUR BODY?"

Bukit Damansara, plus video calls from anywhere. We look at what's going on inside: energy, sleep, skin, stomach, mood, belly fat, recovery, and their health check results. Never name a disease or promise to treat, heal or cure.

Runners book on their Ascension card (☰ menu → Book RECUP.STN HQ, or the dark card). The form asks the safety question; answers show in the God Terminal under HEALTH BAR as SAFETY: …. Set a time, tap BOOK, then WA / IG DM them. Say it like this:

"Your watch tracks your run. It can't see your sleep, stomach or recovery. We check that."
"If your stomach or sleep is off, every run feels harder. That's what we look at at RECUP.STN HQ."
"Bring your family. Eating well is easier when everyone at home does it."

RECUP 90 · WHAT THE HQ CALL LEADS TO (STAFF)

Internal name: The Sovereign Health Protocol. Public name: RECUP 90. Never show the program or price on a post or the card. It is explained on the call.

THE FLOW (ALL PROGRAMS)1. A post catches their eye → 2. They comment or DM → 3. Whale Diagnostic (a few questions) → 4. 15-minute call: we go through their answers or body scan → 5. They get their plan and products.
Runners already did The Diagnostic, so step 3 is the HQ booking form. Don't make them fill in a second form.
WEEKS 1–2Settle your stomach, sleep better, steady energy.
WEEKS 3–13Lose belly fat and keep your muscle by hitting your daily protein number. One measured meal a day makes that easy.
PRICERM 1,600 coaching. Free when they get their starter pack from us.
NOT FOR THEM RIGHT NOWPregnant or breastfeeding (unless their doctor says OK) · Kidney disease stage 3, 4 or 5 · Having chemo or radiotherapy · On blood thinners like warfarin: doctor first before fish oil or garlic supplements. If the form says SAFETY: anything but "None of these", don't sell. Refer to their doctor first.
"Feel slow after lunch? Most people dip between 2 and 4pm. A heavy, sugary lunch makes it worse."

Words we don't say to customers yet: the partner brand name, "shake", "supplement", "protocol", "calibrate", "metabolic", "detox", "heal", "cure". Full list and swaps live in the SSOT link at the top.

OPERATIONAL CHECKLIST · PACK THE NIGHT BEFORE